PAYMENTS & PURCHASING

What payment methods can I use?

We accept all major debit and credit cards, Paypal and Afterpay.

Is it safe to make credit card payments on your website?

The GGCo. website uses SSL Encryption and all payments are processed by the eWay Payment Gateway which is tier one PCI DSS compliant. This means Eway adheres to the highest security standards set by Visa and MasterCard. EWAY guarantees that customer

Can I buy gift cards online?

Yes, you can buy gift cards online at The Grampians Goods Co. Gift cards purchased onlnine are able to be used online only with GGCo, not our stockists.

How do I know what product or garment size I need?

Please refer to individual products for sizing.

Can I use more than on promotional code per order?

Unfortunately we can only accept one promotional code per order.

Can i send my order as a gift?

Yes, we can send your order as a gift. Please ensure to include this information when you are checking out. We have a range of pre-made gift boxes and care kits available or you can choose your own product selection to send as a gift. These are sent

Am I able to add or delete items from my order once I have completed the order?

Unfortunately, you're unable to add or delete items from your order. However, you can create a new order. Please use the contact us form or email [email protected] as soon as possible to discuss the changes to your order with

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

What should I do if my credit card has been declined?

If your credit card has been declined, it's best to talk to your local bank.

Do I need an account to place an order?

No, you don't need an account to place an online order. Our wholesale stockists do require an account.

I am a wholesale stockist ~ what can I do if I forget my password?

If you've forgotten your password, please go to LOGIN and click 'Forgot your password'.

How do I get help?

If you have any questions about something you read here, or need help shopping online with us, please use the contact us form Contact - The Grampians Goods Co.