The Grampians Goods Co.

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We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Process for parcel lost in-transit

Shipping policy

Do you have a retail store?

Why sign up to our e-newsletter?

What else do you offer?

OUR POLICIES

PACKAGING, GIFT WRAPPING & CARDS

GENERAL

What payment methods can I use?

Is it safe to make credit card payments on your website?

Can I buy gift cards online?

How do I know what product or garment size I need?

Can I use more than on promotional code per order?

Can i send my order as a gift?

Am I able to add or delete items from my order once I have completed the order?

Cancellations

What should I do if my credit card has been declined?

Do I need an account to place an order?

I am a wholesale stockist ~ what can I do if I forget my password?

How do I get help?

PAYMENTS & PURCHASING

Shipping & Returns Details

What do I do if I have a problem?

Customer service

DELIVERY

The item I want is out of stock, what do I do now?

Where are your candles made?

Where can I view ingredients?

Are GGCo bottles and candles recyclable?

Do you have refills available?

Is any of the GGCo packaging recyclable or compostable?

Are GGCo. products vegan friendly?

How long will a GGCo. candle burn for?

Do I need to trim my candle wicks?

Why are some candle fragrances stronger than others?

Why do I need to burn my large candle for more than 1 hour and less than 4?

Why do you say to stop burning with 10mm of wax left?

Why is there a black residue forming around the rim of my candle jar?

Where are your body products made?

Where are your blankets made?

Are your blankets made from Australian wool?

Why Our Recycled Wool Tartan Blankets Are Perfect for Real Life (and the Planet!)

Bundles deals and gift kits

PRODUCTS & SERVICES

BLANKET & WOOL CARE GUIDE

How to Care for Your Wool Garments and Remove Pills

How to Wash Your Grampians Goods Co. All Weather Adventure Blanket: A Step-by-Step Guide

Understanding and Managing the Odour of Wool Products: Why It Happens and How to Remedy It

Customer Service

Wholesale, GuestHouse & Corporate Gifting

Marketing & Press

Social Media

Postal Address

CONTACT

Refund policy

RETURNS

QUESTIONS

For all products except Fair Isle Sweaters:

For Fair Isle Sweaters only

REFUNDS

EXCEPTIONS

RETURN PROCESS

General

Shipping Costs and Destinations

Return Due To Change Of Mind

Warranty Returns

Transit Time Domestically

Transit time Internationally

Dispatch Time

Change Of Delivery Address

P.O. Box Shipping

Items Out Of Stock

Tracking Notifications

Parcels Damaged In Transit

Insurance

Process for parcel damaged in-transit

Packaging, Gift Wrapping & Cards

Process for parcel lost in-transitUpdated a year ago