Shipping policy

The Grampians Goods Co. (“we” and “us”) is the operator of (https://grampiansgoodsco.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agr

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the

Shipping Costs and Destinations

Australia:. Free Shipping for Orders over $149. For orders under $149: $10. Express Post Australia-wide: $15. International:. Flat rate AUD$30 (in equivalent local currency), using Australia Post International Express. Shipping costs are calculated d

Return Due To Change Of Mind

The Grampians Goods Co. will happily accept returns due to change of mind as long as a request to return is received by us within 13 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return ship

Warranty Returns

The Grampians Goods Co. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days; Express Post items are usually delivered next business day within Victoria, please refer to the Australia Post website for more detailed information regarding your destination here. We dis

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 10 days depending on the country. We use Australia Post International Express on all international orders.

Dispatch Time

Orders with free shipping or regular shipping are usually dispatched within 3 business days of payment of order. We are not offer priority dispatch; orders are sent in the order in which they are received. If you paid extra for Express Post shipping,

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Additional Information:. If a change of address is made directly with your local post office, or any other courier service, T

P.O. Box Shipping

The Grampians Goods Co. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Items Out Of Stock

If an item is out of stock, per-order or on backorder, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps

GST

GST has already been applied to the Australian price of the goods as displayed on the website

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are not automatically insured for loss, theft and damage. However for added peace of mind, we offer the option of shipping protection, which is automatically toggled ON at checkout. This protection covers lost, stolen, or damaged items once d

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at [email protected]

Packaging, Gift Wrapping & Cards

With our packaging types, you've got options that can be selected at the cart. 1. If you order a single blanket, it comes in our complimentary GGCo. Signature Packaging, beautifully packed in a deluxe box made from recycled materials lined with tissu