The Grampians Goods Co. (“we” and “us”) is the operator of (https://grampiansgoodsco.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agr
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the
Australia:. Free Shipping for Orders over $149. For orders under $149: $10. Express Post Australia-wide: $15. International:. Flat rate AUD$30 (in equivalent local currency), using Australia Post International Express. Shipping costs are calculated d
The Grampians Goods Co. will happily accept returns due to change of mind as long as a request to return is received by us within 13 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return ship
The Grampians Goods Co. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty
In general, domestic shipments are in transit for 2 – 7 days; Express Post items are usually delivered next business day within Victoria, please refer to the Australia Post website for more detailed information regarding your destination here. We dis
Generally, orders shipped internationally are in transit for 4 – 10 days depending on the country. We use Australia Post International Express on all international orders.
Orders with free shipping or regular shipping are usually dispatched within 3 business days of payment of order. We are not offer priority dispatch; orders are sent in the order in which they are received. If you paid extra for Express Post shipping,
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Additional Information:. If a change of address is made directly with your local post office, or any other courier service, T
The Grampians Goods Co. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
If an item is out of stock, per-order or on backorder, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps
GST has already been applied to the Australian price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at [email protected]
With our packaging types, you've got options that can be selected at the cart. 1. If you order a single blanket, it comes in our complimentary GGCo. Signature Packaging, beautifully packed in a deluxe box made from recycled materials lined with tissu