Thank you for your purchase!. Whilst we hope you are absolutely thrilled to bits with your selection, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for

Thank you for your purchase!Whilst we hope you are absolutely thrilled to bits with your selection, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Refund policy

All returns must be processed by the customer via Australia Post Returns. This process must be commenced within twenty-one (21) business days of receiving your order. All returned items must be in new and unused condition, with all original tags, lab

All returns must be processed by the customer via&#xA0;<a href="https://return.auspost.com.au/GRAMPIANS_GOODS_CO" style=" text-decoration: none;">Australia Post Returns</a>. This process must be commenced within&#xA0;twenty-one (21)&#xA0;business days of receiving your order. All returned items must be in&#xA0;new and unused condition, with all original tags, labels attached &amp; in their original packaging.<a href="https://return.auspost.com.au/GRAMPIANS_GOODS_CO" style=" text-decoration: none;">START YOUR RETURN</a>

RETURNS

If you have any questions concerning our return policy, please contact us at: hello@grampiansgoodsco.com.au

If you have any questions concerning our return policy, please contact us at: hello@grampiansgoodsco.com.au&#xA0;

QUESTIONS

RETURN PROCESS

The Grampians Goods Co.

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OUR POLICIES

PACKAGING, GIFT WRAPPING & CARDS

GENERAL

What payment methods can I use?

Is it safe to make credit card payments on your website?

Can I buy gift cards online?

How do I know what product or garment size I need?

Can I use more than on promotional code per order?

Can i send my order as a gift?

Am I able to add or delete items from my order once I have completed the order?

Cancellations

What should I do if my credit card has been declined?

Do I need an account to place an order?

I am a wholesale stockist ~ what can I do if I forget my password?

How do I get help?

PAYMENTS & PURCHASING

Shipping & Returns Details

What do I do if I have a problem?

Customer service

DELIVERY

The item I want is out of stock, what do I do now?

Where are your candles made?

Where can I view ingredients?

Are GGCo bottles and candles recyclable?

Do you have refills available?

Is any of the GGCo packaging recyclable or compostable?

Are GGCo. products vegan friendly?

How long will a GGCo. candle burn for?

Do I need to trim my candle wicks?

Why are some candle fragrances stronger than others?

Why do I need to burn my large candle for more than 1 hour and less than 4?

Why do you say to stop burning with 10mm of wax left?

Why is there a black residue forming around the rim of my candle jar?

Where are your body products made?

Where are your blankets made?

Are your blankets made from Australian wool?

Why Our Recycled Wool Tartan Blankets Are Perfect for Real Life (and the Planet!)

Bundles deals and gift kits

PRODUCTS & SERVICES

BLANKET & WOOL CARE GUIDE

How to Care for Your Wool Garments and Remove Pills

How to Wash Your Grampians Goods Co. All Weather Adventure Blanket: A Step-by-Step Guide

Understanding and Managing the Odour of Wool Products: Why It Happens and How to Remedy It

Refund policy

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Refund policy

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